Frequently Asked Questions
Quick answers about downloading videos, playlists, and Pro features.
Is HelloDownloader free?▼
Yes. You can download videos up to 720p, playlists, MP3, and subtitles for free. Pro unlocks HD/4K, AI thumbnails, and removes ads.
Which sites are supported?▼
YouTube, Facebook, Instagram, TikTok, Twitter/X, Vimeo, and many more. Paste any supported video link on the download page.
How do I download a video?▼
Copy the video URL, paste it on the Download page, click Analyze, then choose your format and quality.
Why is my video not working?▼
Some videos are private, age-restricted, or region-locked. Try another link or sign in on the source platform if required.
What does Pro include?▼
Pro adds 1080p–8K downloads, AI thumbnail tools, unlimited history, and no ads. Pro is coming in a future update.